FAQ

So that we can answer your questions faster we have created this selection of responses to our most commonly asked questions. There is a very good chance you will find the answer to your question here. Please take the time to read these first before calling or emailing for support.

WIRE PAYMENTS

No bank address is needed. This is all the data you will need:

ABA #O31-308-784

ACCOUNT #217 - 314 - 473

CONFIRMATION OF YOUR ORDER

Upon receipt of your order we send a confirmation which advises you of your order number. Most orders are shipped within ten business days and your order is not charged until we have actually packed  it ready to ship.Please be sure to provide your email address since you are unable to receive the confirmation if you do not.

FOREIGN ORDERS:

WE NO LONGER OBTAIN PHYTOSANITARY CERTIFICATES. You must contact your Agricultural Office and determine if there are any seed restrictions or special requirements. There are thousands of seed restrictions and each country is different in their policies in regard to seed restrictions. If you want an order shipped to a country requiring a PHYTOSANITARY CERTIFICATE we will not assume any of the risk involved..

WE WILL NOT EXPORT PLANTS, BULBS OR RHIZOMES

Please check with your bank to determine if your credit card allows international spending.

ORDERING:

Please do not order items that are listed as UNAVAILABLE.

It is imperative that all the fields marked with an * are filled in. If you are in a region - or in a country that does not have a zip code you simply type into the space a repeating letter such as xxxx, or 9999.

SHIPPING POLICY:

Most orders are sent within 10 business days. There are exceptions that occur. Since our seeds come from Ecuador and Central America there are sometimes delays .

GROWING INSTRUCTIONS:

We provide basic germination information with your order. The information provided is to be used as a guideline only. If germination problems arise and you feel it is due to the viability of the seed, please contact us by email immediately. We will review your claim, investigate and let you know the outcome. Claims approved are limited to the purchase price of seed only.

SOIL REQUIREMENTS:

Generally we provide items that should be grown in well draining types of soil. One of the most common growing problems is failure due to the use of standard potting soil. We have never used "standard potting soil". It is usually very dark-black soil that has been cooked (sterilized) at 180 degrees and has no components with value. We refer to it as dead soil since it is so dense that it is similar to clay in its ability to retain water when wet and negates the ability of oxygen to flow through the soil. We would hope that you would use soil MIXES - Soil that has a MIXTURE of different components such as sand, some peat, perlite, or any components that create a soil that is more airy. Please consider switching to SOIL MIXES if you have been using standard potting soil.

WHAT IS MY ORDER NUMBER?

When you check out of your shopping cart and submit your order your order number is displayed as the final step in the order process. It can be found at the top of the invoice on the left hand side of your order.

SHIPPING:

The weight of some seeds may be quite heavy and will affect the mailing cost. Sometimes the weights of the rhizomes of the Gingers, Heliconia, Musella and banana can exceed 1 lb. That will cause the shipping rate to be obviously higher than listed. Also keep in mind that requests for orders to be sent via FEDEX or another expedient service are much higher and we charge whatever the rate happens to be. 

Upon delivery to carriers, we can't be responsible for a shipments voyage. Products should be inspected upon arrival and claims made within 3 days from date received. Claims for loss or damage in transit must be filed with the carrier.

HOW DO I GET A PRINTED CATALOG FROM YOU?

We no longer print our catalog; you can find our complete inventory online at www.banana-tree.com

Oops... I ORDERED TWICE BY ACCIDENT...

Don't worry; through our advanced ordering process we are able to fix typical ordering problems like this automatically. If we receive an order(s) we don't understand we will contact you.

I LOST OR FORGOT WHAT I ORDERED...?

A copy of your order was sent to you automatically after you submitted your order and checked out. Check your email you should have received it several minutes after placing your order.

HELP MY SHOPPING CART IS NOT WORKING PROPERLY...

For the shopping cart to function without any errors, your browser must have cookies and JavaScript enabled.

WHAT IS YOUR PRIVACY AND SECURITY POLICY...?

See our Privacy Policy.

EMAIL MESSAGES

Please do not send email unless it is truly essential. We receive over 600 daily email messages and many involve questions that are already answered in this FAQ section or in the context of our website. The time involved to read and respond to email is time that should be used toward processing orders. PLEASE DO NOT ORDER VIA EMAIL. If you are reluctant to submit an order online because you think there is a charge card risk you can print off your order and mail it. (Always make a copy).

Our address:
BANANA TREE, INC.
715 NORTHAMPTON ST
EASTON, PA 18042 USA
email: faban@banana-tree.com

WHEN SEEDS ARE RECEIVED:

· Please plant seeds when they are received. Nearly all that we offer are fresh tropical seeds that will lose viability quickly if not planted soon. They should not be held on a shelf until you have the time. Often fresh seeds will exude a small amount of moisture when they are in the packet that you receive. This can cause a small amount of mold to appear - it is normal due to the freshness of the seed and you should then wash the seeds in soap and water.

WIRE PAYMENT / BANK WIRE:

Only the following data  is needed:
Our Name:THE BANANA TREE, the ABA #031308784, and our account number ACCT. NR. #9079184. At the time that you send the payment, be sure to advise us that you have sent it. Add a $15.00 fee for all incoming wire payments.

PAYMENT:

Payment should be sent with your order via our website using any of the major credit cards which we list on the ordering page. Payment can also be made by using a Postal Money Order, Cashier's check, Certified check or a check that is drawn on an American bank. Always make a copy of your order.
Our mailing address is:
BANANA TREE, Inc.
715 NORTHAMPTON ST.
EASTON, PA 18042 USA.
Please be sure to send adequate postage if you are ordering seeds that are large or heavy - our postal chart does not compute the heavier seeds so it may require that you email us at: faban@banana-tree.com or call 610-253-9589.

SHIPPING BANANA RHIZOMES:

During very cold weather we continue to ship banana rhizomes and we wrap them well enough to reach their destination but you must be there to receive them since they cannot be left out by the mailman or they will freeze. If this is not possible you should wait until the warmer season to order.

SEED AVALIBLITY:

Although we have a large amount of our listed seeds stored in a climate controlled environment, crop failures, limited availability or harvest time might make your selection temporarily out of stock. All seeds are subject to crop.

WARRANTY:

We sell a live product which depends on many important related grower skills such as proper planting time, seed depth, and type of soil, irrigation, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil and reasonable weather conditions during the growing period. These factors are totally out of our control and are the grower's responsibility and risk. Our products cannot be unconditionally guaranteed to perform properly regardless of weather conditions or the grower's methods or mistakes.

Banana Tree warrants that the seed it sells conforms to the label description as required by Provincial and / or State and Federal Seed Laws. Our liability is limited to the purchase price of the seeds only. We make no other warranties, guarantees or conditions express or implied of the merchantability, fitness for particular purpose or otherwise of the seed sold by it or the crops grown from such seeds.

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